Ecom Solutions

Refund Policy

Last updated: June 30, 2026

At Ecom Solutions, we stand behind the quality of our video ad creatives. This Refund Policy explains when and how refunds are issued for our services.

Our promise: Pay only if you like it. When you order a video ad, you first receive it with our watermark. If you are not satisfied with the creative for any reason, you are entitled to a full refund — before the final, watermark-free files are delivered.

1. How Our Guarantee Works

  • After you place an order, we produce your video ad and send you a watermarked preview.
  • You review the preview. If it does not meet your expectations, you may request a refund.
  • If approved, we remove the watermark and deliver the final files for download.

2. Eligibility for a Refund

You are eligible for a full refund if:

  • You are not satisfied with the watermarked preview, and
  • You request the refund before the final, watermark-free files have been delivered to you.

3. When Refunds Are Not Available

Because our products are custom digital creatives, refunds are generally not available once:

  • The final, watermark-free video files have been delivered to you, or
  • You have approved the creative and downloaded the final deliverables.

Included revision rounds are intended to resolve concerns before final delivery. We encourage you to use your revisions to get the creative exactly right.

4. Revisions

Each package includes a set number of revision rounds. Revisions cover adjustments to pacing, hooks, captions, and edits within the original scope of the order. Requests that go beyond the original brief (for example, a completely new concept or product) may be treated as a new order.

5. How to Request a Refund

To request a refund, email us at ecomsolutions.click@gmail.com with your order details and the reason for your request. We aim to respond to all refund requests promptly.

6. Processing of Refunds

Approved refunds are issued to the original payment method. Processing times depend on your payment provider and may take several business days to appear on your statement.

7. Shopify and Third-Party Purchases

Shopify Affiliate note. The "$1/Month" Shopify offer and any store subscriptions are provided directly by Shopify, not by Ecom Solutions. Ecom Solutions participates in the Shopify Affiliate Program and may earn a commission when you sign up through our links, at no additional cost to you.

Any billing, cancellation, or refund related to a Shopify subscription is handled by Shopify under their own terms and refund policy. Please contact Shopify directly for those requests.

8. Contact

Questions about this Refund Policy? Reach us at ecomsolutions.click@gmail.com.